Whether support will ask for your password, how long checks take and who settles a dispute.
trustCan I get help without handing over my password?+
No password is ever needed to reach us. Your registered email address alone lets an agent find the account, and anyone asking for your password is not from Allstar Casino. Say what you need in your first message so the reply arrives faster.
trustDo I need to wait for checks before I withdraw?+
A verification check of your photo ID, proof of address and card image usually clears within seven hours. Documents that are blurred or out of date restart the clock, so send sharp images with all four corners showing. You can keep playing while the check runs.
trustWhat if the answer I get does not help?+
If a reply leaves you unsatisfied, ask for the matter to be escalated inside the same chat or email thread. Payments and verification each have their own inbox, so a fresh message reaches the right team. Complaints that stay unresolved go to the Anjouan Offshore Finance Authority, which licenses us.
trustCan I shut my account for good?+
Yes, you may close the account whenever you choose, from live chat or from your registered email address. Ask for self-exclusion instead if you want a firm block on play for a set period. Either way, an outstanding balance is paid to you before closure.
trustWhen will I hear back about my data?+
Write to
[email protected] for a copy of your data or for erasure. Records required under anti-money-laundering rules are kept after closure, so deletion covers only what the law allows. A reply normally arrives inside twenty-four hours.
trustWhat happens if I write in another language?+
Agents answer in English, German, French, Spanish and Portuguese. Sessions outside those five are served in English, and the phone line is staffed in English around the clock. Say your language in the first line and you are routed to the right desk.