Before you press play

Where do you set your own limits at Allstar Casino?

Play only from 18+, and every Allstar account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a limit

Licensed & AuditedAnjouan license ALSI-283941, independently tested by eCOGRA, BMM Testlabs, and iTech Labs.

Five essentials

Which basics should you know here?

Five facts that tell you who runs this casino and where help sits.

Minimum age18+

Regulator and licenseAnjouan Offshore Finance Authority, ALSI-283941

National registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

Support in your account

Before a limit and after one: what shifts

That a limit means a complicated request to a stranger rather than a switch you own.

What caps my top-ups?

A deposit limit caps how much money can go in over a day, a week or a month. Switch it on before your first session, while your head is clear about what you want to spend.

When a night turns

A loss limit stops play once your losses in a set period reach a figure you chose. Turn it on when a bad run could otherwise carry you further than you planned.

Losing track of the clock

Gentle reminders tell you how long you have been playing, without closing the game. Set them if you tend to lose track of an evening once you are in the middle of it.

Can I close the door?

Self-exclusion blocks your account for a stretch you choose, so the pause holds even when the urge does not. Use it when limits alone have not been enough.

Periodic play summaries

Reality checks break into play at set intervals with your session time and net result. Switch them on if figures slip out of focus the longer you sit there.

Keeping play in hand

When you want your numbers fixed beforehand

Useful at the moment you decide a figure out loud but have not yet made it stick.

Before you change anything

Open your profile from the account menu and check you are signed in on your own details, not someone else's device or session.

Match the worry

Under the responsible gambling area, pick deposit, loss or session time. Choose the one that answers the worry you actually have, not the one that sounds strictest.

Short window or long

Enter the figure or the minutes and pick a day, week or month. Check you have the period right, because the period decides how much the limit really protects.

Is it showing now?

Save the change, then reopen the screen and confirm your limit is listed. Doing this straight away catches anything that did not register.

A pause today or a stop for months

Set a break before you play. A short pause is set inside your Allstar Casino account and keeps you out for hours or days, without closing anything permanently. Ask support to switch it on before your next session, and your balance stays where it is.

How long does a lock last? Self-exclusion in the casino account closes your access for a long period, and it cannot be undone early. Request it through live chat, email or phone; while it runs, the account stays shut and no play is possible.

BetStop national register. BetStop is the national self-exclusion register run by the Australian Government through ACMA. You apply online in about five minutes, and the choice lasts at least 3 months, up to lifetime, and cannot be shortened early. betstop.gov.au

Someone to talk to

Who can I talk to about this?

Our support team answers around the clock, and we point you to free help outside the casino as well.

National Gambling Helpline

The National Gambling Helpline offers free counselling by phone, online chat and email, every hour of every day, and it stays confidential. It also gives self-help tools and a directory of local services for you and your family. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Gamblers Anonymous Australia runs peer support meetings across the country, where people who gamble sit with others in the same place. Relatives are welcome too, and the meetings cost nothing. gaaustralia.org.au

National Debt Helpline

The National Debt Helpline gives free financial counselling for gambling debt, on weekdays from 9:30 to 16:30. Advisers help you and your family work out a way through money trouble without judgement. ndh.org.au

Signs that play is no longer fun

Catching these signs early makes the next step simpler, because a limit or a pause is enough to begin with. Gambling is entertainment with a cost, never a way to earn money.

You may recognise a few of these from your own week.

Playing longer than you planned
Chasing a loss with another deposit
Hiding your play from family
Borrowing money to keep going
Thinking about the next session at work
Playing to escape a low mood
Feeling restless when you cannot play

Second thoughts

What happens when I want to stop?

Short answers on limits, pauses and closing your account, so you know which one fits.

How do I close my player account for good?+

Send a short message from your registered email to [email protected] asking for permanent closure. Support handles the request and confirms when the account is closed.

Why does the casino need to check that I am 18?+

This site is for adults of 18 and over, so your age is checked before play begins. A photo ID is normally what confirms it, and the check keeps your account valid under the rules that apply here.

Can I end a self-exclusion before the period I chose?+

No. A self-exclusion runs for the whole period you selected and is not lifted early, so choose a length you can live with. If you want something shorter, a pause is the better tool.

What changes in my account during a short pause?+

A pause stops you from playing for the length you pick, while the account and its history stay as they are. Play opens again by itself once that period ends, with no request needed.

How can I help a relative who plays too much?+

Call the National Gambling Helpline on 1800 858 858, which is free and open at any hour, and its counsellors advise relatives as well as players. They can point you to local services near your family member.

Can I set limits from my phone instead of a computer?+

Yes. The mobile version of the site carries the same account section, so deposit limits, loss limits and the rest are set there in the same way. Nothing has to wait for a desktop session.